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Phone

For help setting up and using your campus phone, go to www.hartnell.edu/itr. 

New/Updating Accounts

As we migrate to a new and improved process for Technology Requests (FALL 2023) please use this form in the interim for all NEW ACCOUNT  or ACCOUNT CHANGE requests:

• New employees (please submit once offer is made)
• Changes (office move, position change)
• Account Extensions

Remember to:

1. Verify with Human Resources for the employee鈥檚 full name is the current legal name.
2. Indicate the employees work site campus location, building office and room number.
3. Check the appropriate type of employment.
4. Obtain approval signature from the Dean, VP OR Director responsible for employee.

NEW ACCOUNT  or ACCOUNT CHANGE FORM must be submitted using AdobeSign to sotero@hartnell.edu.

Please note, all fields are required and incomplete forms will be returned to requestor and will delay processing.

Login to your email account (on or off campus):

1. Go to and click 鈥淪ign in鈥�
2. Enter the following credentials:
   1. Username: [your full Hartnell email address, provided by IT]
   2. Password: [your PAWS/email account password, provided by IT]
3. Click 鈥淪ign in鈥�

Log into any Hartnell desktop, laptop or printer (on campus):

1. Enter the following credentials:
   1. Username: [your employee ID #]
   2. Password: [your PAWS/email account password, provided by IT]
2. Click 鈥淟og in鈥�
   1. If you are prompted to select a desktop, you can always choose the one labeled 鈥淧DC鈥�. If prompted to restart the machine, select 鈥淩estart Later鈥�.

Log into any Hartnell laptop (off campus):

1. Enter the following credentials:
   1. Username: offcampus
   2. Password: hartnell
2. Click 鈥淟og in鈥�
3. To access all of your files, log into your Hartnell virtual desktop (see steps above).

Log into PAWS (on or off campus):

1. Go to www.hartnell.edu, and scroll to the very bottom of the page
2. Click 鈥淧.A.W.S. for Faculty鈥�
3. Enter your employee ID number as your username and your account password
4. Click 鈥淟og in鈥�

Change your PAWS/computer/email/printer password

You can update or reset your password for most of the systems on campus through PAWS. If you do not know your old password, contact IT to complete the process. If you DO know your old password, follow the steps below to change your password:

1. Go to www.hartnell.edu, and select 鈥淧.A.W.S. for Faculty鈥� (very bottom of the page)
2. Enter your employee ID number username and your PAWS/email account password
3. Click 鈥淟og in鈥�, then click 鈥淐hange Password鈥�
4. Enter your employee ID number as your 鈥淯ser ID鈥�
5. Enter your old password (provided by IT) 
6. Now create a new password (must be between 6-9 characters and include at least one letter and one number, but NO special characters are allowed)
7. Confirm your new password, and click 鈥淪ubmit鈥�

Log into Canvas [For instructors only]

Log into your Canvas account (on or off campus):

1. Go to
2. Enter the following credentials (DIFFERENT than PAWS!):
   1. Username: [your Hartnell employee ID number]
   2. Password: [your 8-digit date of birth]
3. Click 鈥淟og in鈥�

You should now see all of your current courses on your Dashboard. If you can鈥檛 log in or do not see your courses, make sure you have been listed in PAWS as the instructor of record for at least 24 hours prior to logging in.Once you鈥檝e logged in, you can click 鈥淐ourses鈥�, then 鈥淎ll Courses鈥� to see any additional, future, and previous semester courses. Learn more about Canvas and how to use it at hartnell.edu/canvas.

To print on campus:

1. Log into a Hartnell computer using your employee ID # and account password
2. Select 鈥淧rint鈥� in any document (typically in the 鈥淔ile鈥� menu)
3. Choose 鈥淪ecure Print鈥� (鈥淏&W鈥� for black and white or 鈥淐olor鈥� for full color)
4. Go to any campus printer (called MFD for 鈥淢ulti-Function Device鈥�), sign in with the same username and password, then select 鈥淧rint all鈥�

That鈥檚 it! Your print job should begin immediately. Note: You can find a map of all printer locations at www.hartnell.edu/pdc/guides/printers.

Print from home using our web printing service! Go to and sign in using your employee ID number and email password, then follow these steps:

1. Click 鈥淲eb Print鈥� from the left navigation menu, then click 鈥淪ubmit a job鈥�
2. Select either 鈥淪ecure Print B & W鈥� or 鈥淪ecure Print Color鈥� and click 鈥�2. Print options and account selection鈥�
3. Enter the copies needed, then click 鈥淯pload Documents鈥�
4. Click 鈥淯pload from computer鈥� to select your file
5. Select 鈥淯pload and complete鈥�

Once you鈥檙e back on campus, log into any printer and select 鈥淧rint all鈥� to print. Note: Print jobs are only stored for 15 hours.

Call or email (831) 755-6789 or submit an  in the Campus Services Portal.

For audiovisual support, submit an  in the Campus Services Portal or call (831) 755-6789. For information on checking out equipment and other policies, visit www.hartnell.edu/itr/av.

View two policies (AP and BP 3720) governing technology usage at hartnell.edu.

If you already have the VMware application installed on your device, follow these steps: 

1. Double-click the VMware application icon:  
2. Enter your PAWS username and password, then click 鈥淟ogin鈥�
3. Double-click the PDC desktop (or any other available desktop!): 

You are now logged in to your virtual desktop! To send files between your virtual desktop and physical computer, follow the steps below (or upload files that aren鈥檛 particularly sensitive to Google Drive): 

1. The first time you sign in, click 鈥淎llow鈥� when prompted if you鈥檇 like to transfer files between your physical computer and your virtual desktop, OR click 鈥淥ptions鈥� (top left) and select 鈥淪hare Folders鈥�, and click 鈥淥K鈥�
2. Open the file explorer: 
3. Select 鈥淐omputer鈥� in the left options (below 鈥淒ocuments鈥�, 鈥淢usic鈥�, 鈥淧ictures鈥�, and 鈥淰ideos鈥�), then select your computer name to access its files. It should look something like this, and it will be listed under 鈥淥ther鈥�:  

That鈥檚 it! You鈥檒l now be able to drag files in and out of that system folder to transfer between your virtual desktop and physical computer.

1. Open your browser and go to:
2. Select 鈥淰Mware Horizon HTML Access鈥�
3. Enter your PAWS username and password and click 鈥淪ign in鈥�
4. Double-click the PDC desktop (or any available desktop)

You are now logged in!

If you do not have the VMware app on your computer, you will need to download it first. To download VMware onto a mobile device or tablet, search for VMware in your app store (available in the Google Play and Apple store). To download VMware onto a laptop or desktop computer, follow the steps below:

1. Open your browser on your computer and go to:
2. Select 鈥淚nstall VMware Horizon Client鈥�
3. Choose your version and click 鈥淕o to Downloads鈥�, then click 鈥淒ownload鈥�
4. 鈥淩un鈥� the file (you may have to click 鈥淩un鈥� twice)
5. Accept the default settings, then click 鈥淣ext鈥�
6. Read, and then accept the license agreement, then click 鈥淣ext鈥�
7. On the Custom Setup screen, click 鈥淣ext鈥� again
8. On the following Default Server screen, type cloud.hartnell.edu and then click 鈥淣ext鈥�
9. Accept all of the default settings until you click 鈥淔inish鈥�, then restart your machine.

That鈥檚 it! The VMware application should now be installed on your computer.

WYSE Thin Clients: "Thin Clients" (pictured left) can be found in most of the computer labs on campus (including the PDC lab in A-125). Log into the thin client by using your Hartnell ID number and PAWS/computer/printer password.

Specifications: AMD G-Series T48E Dual Core 1.4GHz processor, Windows embedded standard 7 Operating System, 16GB flash/4GB RAM DDR3-1333MHz memory, Radeon HD 6250 Graphics, 10/100/1000 Gigabit Ethernet, 4 USB 2.0 ports (2 front, 2 back)

1. My normal desktop is missing! Try downloading the VMware application to see additional desktops.
2. Which desktop should I use? The 鈥淧DC鈥� desktop is available for everyone and has several premium programs available, like Adobe, Audacity, and Screencast-O-Matic (subject to change). If a program you normally have access to is missing, try your department鈥檚 desktop!
3. It鈥檚 telling me to restart! If you are asked to restart when you first log in, select 鈥淩estart Later鈥�.
4. How do I print remotely? Follow the guide below.

Paul Chen,Technology Specialist

pchen@hartnell.edu 

Stephen Otero, Technology Specialist

sotero@hartnell.edu

Logging in ON Campus

1. Turn on your laptop
2. When you are prompted to log in, use the following credentials:
   • Username: [your employee ID #]
   • Password: [your PAWS password]
3. Click 鈥淟og in鈥�

That鈥檚 it! You should now see all of your programs, files, and network drives. If you are unable to log in and you are ON campus, contact Hartnell IT to reset your PAWS password. If you cannot log in to your device while OFF campus, follow the steps below.

Logging in OFF Campus

1. Turn on your laptop
2. When you are prompted to log in, use the following credentials:
   • Username: offcampus
   • Password: hartnell
3. Click 鈥淟og in鈥�

You should now see your desktop. You will not have access to your programs, files, and network drives because you are off campus. To see your programs, files, and network drives, you will need to log in to your virtual desktop using VMware.

Laptop Specifications

• Dell Latitude 7440
  • Intel Core i7 4600 2.1 GHz CPU
  • 256 GB RAM
  • 14鈥� FHD (1920x1080) TOUCH screen
  • 802.11 a/b/g/n/ad & bluetooth
  • Light Sensitive Web camera
  • 65 watt power supply
  • 4-cell battery
  • Windows 7 PRO

Logging in ON Campus

1. Turn on your laptop
2. When you are prompted to log in, use the following credentials:
   1. Username: [your employee ID #]
   2. Password: [your PAWS password]
3. Click 鈥淟og in鈥�

That鈥檚 it! You should now see all of your programs, files, and network drives. If you are unable to log in and you are ON campus, contact Hartnell IT to reset your PAWS password. If you cannot log in to your device while OFF campus, follow the steps below.

Logging in OFF Campus

1. Turn on your laptop
2. When you are prompted to log in, use the following credentials:
   1. Username: offcampus
   2. Password: hartnell
3. Click 鈥淟og in鈥�

You should now see your desktop. You will not have access to your programs, files, and network drives because you are off campus. To see your programs, files, and network drives, you will need to log in to your virtual desktop using VMware.

• Dell E-Port Plus Advanced Port Replicator
• Laptop case
• VGA adaptor cord

Remember to keep your current keyboard, mouse, and monitor.  Your monitor will be connected to your docking station using the VGA cord pictured.  If you ever need to take your laptop away from Hartnell and connect it to a projector or monitor, you will want to bring this VGA adaptor cord (as your laptop does not have a VGA port).

• Each laptop is barcoded and assigned to that specific faculty member. Learn how to .
• When picking up a laptop, faculty will need to sign the Technology Acceptable Use Board Policy.
• Laptops were issued to replace office towers. A docking station will be issued after faculty confirm with their division that their system can be removed.
• Faculty should back up files on their tower to their Google Drive or I Drive prior to leaving for break. If faculty store documents to be retained in the 鈥淒ocuments鈥� folder or desktop of their tower, not only will those items be migrated over, those items will be available to a faculty member once they log in whether they do so from their machine or any other on campus (after login). Faculty should not backup personal files such as music or pictures unless directly related to academic purposes.